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Core service 02

The busywork, done for you.

Inquiry replies drafted by AI, follow-ups that never slip, scheduling, document handling and reporting, built around how your team already works. You stay in control of anything that reaches a customer.

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You approve what customers see Tested on real examples first Privacy-aware by design
Woman working at a desktop computer in a modern office with a chalkboard wall of diagrams behind her
What we automate

The repetitive work, handled quietly.

We start with the tasks your team repeats every day, then automate the ones that are safe and worth it first.

01

Inbox & inquiry replies

New emails and form inquiries are read, sorted and answered with a draft in your tone, using your own services, hours and calendar.

  • Drafts ready in seconds
  • Sorted by type and urgency
  • You approve before it sends
02

Follow-ups that never slip

Quotes, missed calls and unanswered inquiries get a timely, polite nudge, and stop the moment the customer replies.

  • Quote and lead follow-ups
  • Review requests after a job
  • Invoice reminders
03

Scheduling & reminders

Offer open times from your calendar, send invites, and remind people before the visit, so fewer slots go empty.

  • Google Calendar aware
  • Confirmations and reminders
  • Reschedule links
Close-up of a hand signing a printed document with a fountain pen 04

Documents & data entry

Intake forms, invoices, receipts and emails are read and the details typed into your sheets or systems, with anything unclear flagged for a person.

  • PDFs, forms and attachments
  • Into Sheets, your CRM or accounts
  • Unclear items sent for review
Two people working on laptops at a wooden table, one taking notes beside a cup of coffee 05

Reporting, in plain English

The numbers you check every week, pulled together automatically and summarized in a short note you can read in a minute.

  • Bookings, leads and sales
  • Weekly or monthly
  • Sent by email
06

Works with your tools

We connect what you already use, like Google Workspace, Zapier or Make and your CRM, instead of asking your team to switch.

  • Google Workspace
  • Zapier and Make
  • CRMs, forms and payments
Built in, every timeEvery automation ships with:
  • Human approval
  • Tested on real examples
  • A log of every run
  • Alerts if something fails
  • Only the data it needs
  • Accounts in your name
  • A plain-English guide
  • An easy off switch
See it working

An inquiry at 9 pm, answered by 9:04.

A customer writes in after hours. AI reads it, checks your info and drafts a reply. You tap approve on your phone, and the rest is logged and followed up for you.

Sample workflow
  1. 01
    An inquiry arrivesFrom your website form, email or chat, at any hour.
  2. 02
    AI reads itWorks out what they need and checks your services, hours and calendar.
  3. 03
    A reply is draftedIn your tone, with real open times, ready to review.
  4. 04
    You approve YouOne tap to send, or edit it first. Nothing goes out without you.
  5. 05
    Sent and loggedThe reply goes out and the contact is saved to your CRM or sheet.
  6. 06
    Followed upA polite nudge is scheduled, and canceled if they reply.
After a jobJob doneInvoiceReview ask
Before a visitBookingReminderIntake form
PaperworkEmail PDFAI reads itSheet row
Every MondayNumbersSummaryYour inbox
How we work

Your process first, then the tools.

Automation only helps when it fits how you already work, so we start small, prove it on real examples, and grow from there.

  1. Map your workflowWe sit with your team and list the repetitive steps worth automating first.
  2. Scope in writingWhat it will do, what it won't, which tools it touches, the timeline and the fee.
  3. Build & testEach automation is tested on real examples, with you approving its output, before it touches a customer.
  4. Monitor & improveWe watch the results, fix edge cases and add the next step when you are ready.
Human in the loop

AI does the drafting. You stay in charge.

We design every automation so a person approves anything that matters, sensitive data stays where it belongs, and you can see exactly what ran and why.

Approval where it countsCustomer messages, prices and anything unusual wait for a person to approve.
Privacy-awareOnly the data a task needs is shared, in accounts you own, with sensitive fields kept out of AI prompts.
Clear recordsEvery run is logged, so you can see what happened and undo it if needed.
Looked afterWe monitor what we build and fix edge cases as they come up.
OpenAI & ClaudeZapier / MakeGoogle WorkspaceCRMs
Two colleagues going over paperwork together at an office desk
Industries

Automation that fits your sector.

Every sector repeats different work. Here is where we usually start, with an edition of the site to click through for each.

Doctor talking with a patient across a desk in a bright clinic officeHealthcareAppointment reminders, intake forms into your records and after-visit follow-ups, handled with privacy in mind.See the healthcare edition Black semi-truck parked on a rural road under a blue skyTransportInstant quote replies, dispatch updates and paperwork typed into your system.See the transport edition Tennis player serving on a clay court, seen from aboveSportsMembership renewals, class reminders and waitlist messages that send themselves.See the sports edition Electrician in a yellow hard hat working on wiring at a wall panelTradesQuote replies after hours, job reminders, invoice chasers and review requests.See the trades edition Friends sharing burgers, fries and roasted vegetables at a restaurant table, seen from aboveHospitalityBooking confirmations, event inquiry replies and review requests after a visit.See the hospitality edition Two professionals reviewing charts on a laptop at a meeting tableProfessional servicesClient intake, document collection and a weekly report for the partners.See the professional services edition

Website design by business type

We keep a page for each field we build for most, with the pages, features and questions that matter in that trade. If yours is here, start there: cleaning companies, home care agencies, movers, contractors and trucking companies.

Questions

Good to know.

Anything else, ask us directly. You'll get a straight answer.

Ask a question
What should we automate first?

Usually the task your team repeats most that follows clear rules, such as replying to inquiries, chasing quotes or typing form details into a sheet. We map your week with you and pick the one that saves the most time with the least risk.

Will AI send messages without us checking?

Not unless you want it to. By default, anything a customer will see is drafted for a person to approve. Routine internal steps, like saving a contact or setting a reminder, can run on their own once you trust them.

What happens to our data?

We use only the data each task needs, keep it in accounts you own, and keep sensitive details out of AI prompts where possible. We'll explain which services touch which data before anything goes live.

Do we need new software?

Usually not. We build on what you already use, such as Gmail, Google Sheets and Calendar, your CRM, Zapier or Make, and add only what the workflow needs.

What if it gets something wrong?

Each automation is tested on real examples before launch, unclear cases are sent to a person instead of guessed, and every run is logged. If something fails, you get an alert, and you can switch it off at any time.

What does it cost?

Every engagement is fixed-fee and agreed in writing before work begins. The fee depends on the workflow, so we confirm it after a short conversation about what you'd like to automate.

More services

Everything else you need to grow.

Next step

Let's discuss what you're building.

Write to us with a sentence or two about your business. You'll receive a considered reply within one business day.

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Emailsaltquill@saltquill.com Phone(202) 474-3630 CalendarBook a 30-min intro
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