SMS program
SaltQuill Labs LLC text messages. Message types: replies to your enquiry, website preview and project updates, appointment scheduling and reminders, and account and support notifications. You agree to receive information messages (appointment reminders, account notifications, etc.) from SaltQuill Labs LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at saltquill@saltquill.com. You can opt out at any time by replying STOP. Reply START to opt back in. Consent to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
Information we collect
- What you give us: your name, email, mobile number, business name and message when you use a form, the chat on our pages or previews, email us, call or text us, or book a call.
- Website previews: to prepare a free preview of a business's website we use business information that is already public, such as the business's own website, state business registries and the federal NPI registry (business name, address, phone, services and similar). We do not collect information about customers or patients of the business.
- Usage data: pages viewed, time on page, scroll depth, clicks on buttons, approximate time zone, device type and referring site, collected by our own analytics and by Microsoft Clarity, which also records anonymized session replays. Text typed into form fields is masked in replays.
How we use it
- To reply to you and provide the services you ask for, including texts and emails about your enquiry, preview or project.
- To schedule and remind you of calls or appointments you book.
- To understand how our pages are used and improve them.
- To keep our services secure and meet legal obligations.
Text messages
We text you only if you have given us your mobile number and agreed to receive texts (for example by ticking the SMS consent box on our form, opting in to text replies in chat, or texting us first). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Consent to receive texts is never a condition of buying anything from us. Full details are in our SMS Terms.
Service providers
We use a small number of providers to run our services. They process data only on our instructions:
- Zoom (phone calls and text messages)
- Supabase (database hosting for forms, chat and preview sites)
- Vercel and Cloudflare (website hosting and delivery)
- Microsoft Clarity (website analytics and session replays)
- Google Analytics (website analytics)
- Meta (Facebook and Instagram advertising measurement, see below)
- Resend and Google Workspace (email), Google Calendar (booking calls)
What we don't do
- We do not sell, rent or trade your personal information.
- Apart from the Meta pixel described under "Advertising", we do not share your information with third parties for their marketing.
- We do not share mobile numbers or SMS opt-in consent with anyone except the provider that delivers our messages, as described above.
Advertising
saltquill.com uses the Meta pixel to measure our Facebook and Instagram ads and to show our ads to people who have visited our site. It uses cookies and sends Meta information such as the pages you view and actions like starting a sign-up or completing a purchase.
We do not send the contents of your messages or form answers to Meta. If your browser sends a Global Privacy Control signal, the pixel does not load. You can also manage ads you see in your Facebook and Instagram ad preferences, or email saltquill@saltquill.com with any questions.
Retention
We keep enquiries and correspondence for as long as needed to work with you, and then delete or anonymize them unless the law requires us to keep them. If you opt out of texts, we keep a record of your opt-out so we don't text you again.
Your choices and rights
You can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, or ask us to take down a website preview of your business at any time. Email saltquill@saltquill.com or call (202) 474-3630 and we will respond within 30 days. You can block analytics cookies in your browser without affecting how our pages work.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
SaltQuill Labs LLC, Wyoming, USA. saltquill@saltquill.com · (202) 474-3630